Thank you for choosing HerkimerCrystalsOnline.com. All purchases come with our guarantee that the Herkimer Diamond you order were mined in Herkimer and Montgomery counties, NY state. With the exception of machine faceted crystals (5 mm and smaller), the crystal pictured is the Herkimer Diamond you are ordering.

ORDERING INFORMATION

Payment Information

Payments accepted via:

• Credit Card orders are accepted via Paypal. Simply order with the "Add to Cart" link located on the page of the crystal you wish to order. Paypal membership is not required. International orders can be purchased with a credit card, Paypal will offer International shipping options.
• Certified checks and money orders (US banks only, allow additional days for funds to clear)
• Personal checks (allow additional days for funds to clear, US banks only)

Check or Money Order, ordering via eMail

If you prefer to pay for your order with check or money order:

• Email us with the grade, size and price of the crystal you would like to order. If you are familiar with "cut & paste", you can paste the web page url address in your email.
• When we receive your order, we will email you a confirmation invoice and a mailing address for payment.
• Crystals ordered via email will be placed in a "pend status" for 7 days awaiting payment.

Domestic United States Shipping

Orders are shipped via United States Postal Service (USPS)
Buyer pays shipping:

You should know:

• Correct shipping charges are automatically calculated with Paypal.
• Orders over $500.00 will require a signature.
• Orders are shipped twice a week (Tues. & Fri.) via US Postal Service. Let us know if it's a rush order.
• We will not be held responsible for orders shipped to incorrect Paypal addresses. A confirmation email is sent upon receipt of all orders that includes the 'ship to' address. Please reply if this address is incorrect.

International Shipping

You should know:

• International orders paying with a credit card, use the Paypal "Add to Cart" links on the site.
  • Three shipping choices will be offered:
    • Standard USPS Shipping - Shipping time varies according to USPS, no insurance is available. Orders over $200.00 will automatically ship Priority.
    • Flat Rate Priority USPS Shipping - Orders include a tracking number. Delivery time is 6-10 days.
  • We will not be held responsible for orders shipped to incorrect Paypal addresses. A confirmation email is sent upon receipt of all orders that includes the 'ship to' address. Please reply if this address is incorrect.
  • Paypal may not be available in all countries. A money order drawn on a US bank will be required to order (see below).
• International orders, without a credit card please email your order.
  • Email, us with the grade, size and price of the crystal you would like to order. If you are familiar with "cut & paste", you can paste the web page url address in your email.
  • Specify Standard or Flat Rate Priority Shipping. Orders over $200.00 USD require Priority shipping.
  • When we receive your order, we will email you a confirmation invoice and a mailing address for payment. Above International shipping charges apply.
  • Payment must be a money order drawn on a US bank in US dollars.
  • Crystals ordered via email will be placed in a "pend status" for 7 days awaiting payment.
• Orders are shipped Tues. and Fri. via US Postal Service. Let us know if it's a rush order.
• We cannot be held responsible for International orders and strongly suggest Priority Mail is chosen for shipping International orders.

Returns & Cancellations

• If you are unsatisfied with your order for any reason, please email.
  We will fully refund all orders that are returned to us, fully insured, within 14 days.
  • Custom jewelry orders are not returnable.
  • Sale crystals are not returnable.
  • Orders over $200.00 USD are subject to a 20% recoding fee as well as any PayPal fees incurred.
  • Returns will be refunded within 14 days.
• Email from us, may filter to the Junk or Spam mail folder. If this should occur, mark the message as "not Spam" and add us to your contacts list. It is the aggressive nature of the spam filters in the email programs that sometimes mark legitimate email as spam.

We value your patronage and your satisfaction is important to us.
We will personally respond to all emails within 24 hours, weekdays.